Introduction
Jiliasian respects the privacy of every player who uses our platform. This Privacy Policy describes how jiliasian collects, stores, uses, and protects personal information in connection with the services we offer at jiliasian.app — including all games, account features, promotions, and customer support interactions.
This policy is written to comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. It applies to all jiliasian account holders and visitors to jiliasian.app, regardless of where in the Philippines they are located.
By registering for a jiliasian account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read together with jiliasian's Terms and Conditions.
Plain language commitment: Jiliasian has written this policy to be readable, not buried in dense legal text. If something here isn't clear, contact us at support@jiliasian.app and a real person will explain it to you.
Data We Collect
Jiliasian collects personal information that is necessary to operate the platform, verify identities, process payments, and comply with regulatory requirements. The data we collect falls into the following categories:
Registration and Account Data
When you create a jiliasian account, we collect your full legal name, date of birth, email address, Philippine mobile number, and the username and password you choose. This information is required to set up and secure your account.
Identity Verification Data
To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, jiliasian may ask you to submit a copy of a government-issued photo ID such as a PhilSys national ID, UMID card, driver's licence, or Philippine passport. We may also request a selfie or proof of address for higher-tier verification levels.
Financial Data
We collect information about deposits and withdrawals made through your account, including transaction amounts, dates, and the payment method used (such as GCash, Maya, BDO, or BPI). We do not store full card numbers or full mobile wallet credentials — these are handled directly by your payment provider.
Gameplay and Activity Data
Jiliasian records data about your gaming sessions, including games played, bet amounts, game outcomes, session duration, and promotion claims. This is used for account management, dispute resolution, and responsible gaming monitoring.
Technical and Device Data
We automatically collect technical information when you access jiliasian, including your IP address, device type and model, operating system, browser type, and general location. This helps us optimise the platform for Philippine mobile users and detect suspicious activity.
Communications Data
If you contact jiliasian's support team, we store the content of your messages, whether submitted via email, chat, or support ticket. This is used to resolve your enquiry and improve our service quality.
How We Collect Your Data
Jiliasian collects data through the following channels:
- Directly from you — when you register, verify your identity, make a deposit, claim a promotion, or contact support.
- Automatically — through cookies, session tokens, and platform analytics tools when you use jiliasian.app.
- From payment providers — transaction confirmation data from GCash, Maya, BDO, BPI, UnionBank, GrabPay, and other payment processors when you deposit or withdraw.
- From identity verification services — where third-party KYC providers are used to verify documents submitted during account verification.
Why We Use Your Data
Jiliasian uses the personal data it collects only for specific, legitimate purposes. We do not collect data speculatively or for purposes unrelated to operating the platform. The table below explains the main purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract performance |
| Identity verification (KYC) | ID documents, selfies, address proofs | Legal obligation (AML / RA 9160) |
| Processing deposits and withdrawals | Financial data, payment method details | Contract performance |
| Customer support | Communications data, account data | Contract performance / legitimate interest |
| Fraud detection and security | IP address, device data, transaction data | Legitimate interest / legal obligation |
| Responsible gaming monitoring | Gameplay data, session data | Legal obligation / player protection |
| Promotions and bonus management | Account data, gameplay data | Contract performance / consent |
| Platform analytics and improvement | Technical data, usage patterns | Legitimate interest |
| Regulatory reporting | KYC data, transaction data | Legal obligation |
Jiliasian will never use your personal data for purposes that are incompatible with the ones listed above. If we ever need to use your data for a new purpose, we will update this policy and notify you accordingly.
Who We Share Your Data With
Jiliasian does not sell personal data to third parties for advertising or marketing purposes. Full stop. Any sharing of your data is limited to what is strictly necessary to deliver the platform's services or to comply with legal obligations.
We may share data with the following categories of recipients:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive the transaction data required to process your deposits and withdrawals. Each processor operates under its own privacy policy and Philippine data protection obligations.
- Identity verification providers — Licensed KYC service providers may receive your ID documents and selfie data to perform identity checks. These providers are contractually bound to process data only for this purpose.
- Game providers — Third-party slot and game studios may receive anonymised session data to improve game performance and validate RNG certification. No personally identifiable information is shared with game providers.
- Regulatory authorities — Jiliasian may be required to share account and transaction data with Philippine regulatory bodies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), when legally required.
- Legal and law enforcement — Where jiliasian receives a valid legal order, court order, or law enforcement request under Philippine law, we will disclose the minimum data required to comply.
Important: Jiliasian requires all third parties with whom data is shared to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.
How Long We Keep Your Data
Jiliasian retains personal data only for as long as is necessary for the purposes described in this policy or as required by Philippine law. The following general retention periods apply:
- Account and registration data: Retained for the duration of your account and for at least five years after account closure, in accordance with AML record-keeping requirements under RA 9160.
- Identity verification documents: Retained for a minimum of five years after the last transaction or account closure, as required by the Anti-Money Laundering Act.
- Transaction records: Retained for five years from the date of the transaction.
- Customer support communications: Retained for three years from the date of the interaction, unless a longer period is required for an open dispute or legal matter.
- Gameplay session data: Retained for up to two years for dispute resolution and responsible gaming review purposes.
- Technical and device logs: Retained for up to 12 months for security and fraud detection purposes.
When data is no longer required and no legal retention obligation applies, jiliasian securely destroys or anonymises it in a way that makes re-identification impossible.
How We Protect Your Data
Jiliasian implements a layered set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and loss. These include:
- SSL/TLS encryption for all data transmitted between your device and jiliasian's servers.
- Encryption at rest for sensitive stored data, including identity documents and financial records.
- Role-based access controls that limit internal access to personal data to staff who genuinely need it.
- Regular internal security reviews and third-party penetration testing of our systems.
- Two-factor authentication options for player accounts.
- Fraud monitoring systems that flag unusual account activity for review.
Despite these measures, no online platform can guarantee absolute security. Jiliasian will notify affected players and the National Privacy Commission (NPC) promptly in the event of a personal data breach that poses a risk to your rights and freedoms, as required under RA 10173.
Players are also responsible for the security of their own account. Use a strong, unique password, do not share your login credentials, and enable any additional security settings available in your jiliasian account profile.
Cookies and Tracking Technologies
Jiliasian uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's a breakdown of the types of cookies used:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you play, and security tokens that protect against cross-site request forgery. You cannot opt out of these without affecting platform functionality.
- Performance and analytics cookies: Used to understand how players use jiliasian — which pages are visited most, where players encounter issues, and how long sessions last. Data from these cookies is aggregated and anonymised.
- Preference cookies: Remember settings you've chosen, such as language preferences or display options.
Jiliasian does not use third-party advertising or tracking cookies that share your behaviour with external ad networks. You can control cookie behaviour through your browser settings, though disabling essential cookies may prevent parts of the platform from working correctly.
Your Rights Under Philippine Data Privacy Law
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jiliasian. To exercise any of these rights, contact us at support@jiliasian.app with the subject line "Data Privacy Request" along with your registered email and a brief description of your request.
Right to Access
Request a copy of the personal data jiliasian holds about you and information about how it is being used.
Right to Rectification
Ask jiliasian to correct inaccurate or incomplete personal data held in your account.
Right to Erasure
Request deletion of your personal data where there is no longer a legal basis for jiliasian to retain it, subject to our legal retention obligations.
Right to Object
Object to processing of your personal data for purposes based on legitimate interest, including direct marketing.
Right to Restriction
Request that jiliasian restricts processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another platform if you choose.
Jiliasian will respond to all valid data privacy requests within 30 days. If additional time is required, we will inform you of the reason for the delay. If you believe your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
Minors
Jiliasian is strictly for adults aged 21 years and above, as required under Philippine online gaming regulations. The platform does not knowingly collect personal data from anyone under 21 years of age.
If jiliasian discovers that a user under 21 has registered an account, the account will be immediately suspended, all activity voided, and the personal data of the minor deleted from our systems in accordance with applicable law.
If you are a parent or guardian and believe your child has registered on jiliasian, contact us immediately at support@jiliasian.app and we will investigate and resolve the matter without delay.
Changes to This Privacy Policy
Jiliasian may update this Privacy Policy from time to time to reflect changes to the platform, applicable Philippine law, or our internal practices. When material changes are made, jiliasian will notify active account holders via email or an in-platform notification before the changes take effect, wherever possible.
The date shown at the top of this page indicates when the policy was last revised. We recommend checking this page periodically, especially before making a significant transaction or submitting identity documents. Continued use of jiliasian after a policy update constitutes your acceptance of the revised terms.
Contact Us — Data Privacy Queries
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern related to jiliasian, reach out to the team at any time:
Email: support@jiliasian.app
Subject line to use: "Data Privacy Request"
Response time: Within 30 days for formal data requests; within a few hours for general privacy queries during support hours.
Please include your registered email address in all privacy-related communications so the team can verify your identity and act on your request efficiently.
For general account help, promotions, or payment queries, visit the FAQ page or email support@jiliasian.app — the team is available 24/7.